Hair Extensions

We take hygiene seriously, so for health and safety reasons, we cannot accept returns or exchanges for hair extensions that have been opened, worn, or altered in any way.

THIS INCLUDES:
✔ Breaking the seal on the wefts or removing the tape.
✔ Bleaching, dyeing, or toning with any chemicals or colouring products.
✔ Wearing, washing, or styling the extensions.

If you are unsure about your colour match, we strongly recommend ordering a sample first!

Faulty Products + Replacements

We stand by the quality of our hair! If you receive a faulty item, please contact us within 7 days of receiving your order. Faulty items will be replaced once the original product is returned and inspected. If a replacement isn’t available, a refund will be issued.

Exchanges

💡 Not the right shade or length? No problem!
We offer hassle-free exchanges within 10 days of receiving your order—as long as the product is still in original, unopened packaging.

Faulty product?

If your order qualifies for a refund (faulty products only), processing will take 2-3 business days after receiving your return. Refunds are issued via the original payment method or store credit.

⚠ Refunds are not available for:

✘ Change of mind.
✘ Opened or used hair extensions.
✘ Hair that has been chemically treated or altered.
✘ Items past the 7-day return window.

Important Care Information

❌ Using keratin or protein treatments on our extensions will void any warranty or refund. These products dry out the hair and cause brittleness. We highly recommend using Muk Ultra Soft range or other hydrating formulas to maintain longevity.