We take hygiene seriously, so for health and safety reasons, we cannot accept returns or exchanges for hair extensions that have been opened, worn, or altered in any way.

THIS INCLUDES:
✔ Breaking the seal on the wefts or removing the tape.
✔ Bleaching, dyeing, or toning with any chemicals or colouring products.
✔ Wearing, washing, or styling the extensions.

If you are unsure about your colour match, we strongly recommend ordering a colour ring!

We stand by the quality of our hair! If you receive a faulty item, please contact us. Faulty items will be replaced once the original product is returned and inspected. If a replacement isn’t available, a refund will be issued.

Signature range hair comes with a 12 month guarantee. The hair needs to be returned for inspection before replacement. The hair will only be replaced if it is to be found faulty, and that no incorrect products have been used on the hair.

Your warranty will become void if you use

- Keratin & protein - read why here

- Hair dye / bleach

- Excessive heat styling

Not the right shade or length? No problem!
We offer hassle-free exchanges within 10 days of receiving your order—as long as the product is still in original, unopened packaging. A $20 shipping & handling fee will apply.

Orders under $100 can be returned for store credit.

Orders over 14 days can be returned for store credit.

If your order qualifies for a refund (faulty products only), processing will take 2-3 business days after receiving your return. Refunds are issued via the original payment method or store credit.

✘ Change of mind.
✘ Opened or used hair extensions.
✘ Hair that has been chemically treated or altered.
✘ Items past the 7-day return window.

Using keratin or protein treatments on our extensions will void any warranty or refund. These products dry out the hair and cause brittleness. We highly recommend using Muk Ultra Soft range or other hydrating formulas to maintain longevity.