With the right care and attention, your hair extensions will stay soft, silky, and beautiful for longer. Our expert guide covers everything you need to know to protect your new hair bestie! From washing and styling to daily maintenance.
Read our Care Guide and FAQ's here.

We can ship to any address in Australia & worldwide.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please allow 1-3 business days for orders within Australia (hair extensions) & longer for hair extension training kits depending on size of the package.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.

Not Satisfied with Your Purchase? No Problem!

If the colour, length, or thickness doesn't meet your expectations, you can easily exchange the product within 7 days from the original purchase date.

Read more details here.

Due to Australian Health & Safety Laws and the personal nature of our products, refunds/exchanges are only applicable to faulty goods. As for hair extensions being classified as human products, the Health Department regulations restrict us from accepting returns of potentially tried/used hair extensions. 

To qualify for a refund or replacement, the product must be returned within 7 days in UNUSED CONDITION. The seal around the wefts or the tape stuck on the top of the extensions cannot be broken or removed. All package or free gifts must be returned. Due to hygiene reasons, we cannot refund or exchange extensions that had been worn, bleached, dyed or toned with any chemical, or hair colouring product.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

For a free colour matching service, Please email a photo of your hair from behind in natural lighting to hello@shextensions.com.au

Follow these simple tips to ensure the best selection:

✔️ Send us 2-3 photos taken in natural daylight. Avoid direct sunlight, as it can make your hair appear lighter than it actually is.
✔️ No flash, filters, or edits. We need to see your true hair colour.
✔️ Keep your hair down so we can assess the full shade from root to tip.